JSE How to Claim Unclaimed Dividends — Step by Step

Once you’ve confirmed you have unclaimed dividends, the claim process is straightforward. This page walks you through it step by step, from gathering your documents to receiving your money.

Average processing time is 4 to 8 weeks from submission to payment. The fastest claims happen when you submit complete documentation on your first try.

Step 1 — Gather your documents

Before you start the official process, get these documents ready in digital form (PDF or clear photo):

• SA ID book or smart card — certified copy (the original alone is not enough; you need a certified duplicate)
• Proof of address — utility bill, bank statement, or municipal rates invoice no older than three months
• Contact details — working phone number and email address (where you’ll receive updates)
• Bank account details — for the dividend payment (the system will ask for branch code and account number)

Step 2 — Submit via the official channel

Choose whichever channel works best for you:

Option A — Online (fastest): Go to jse.co.za/claimit and fill out the form. Upload your documents as attachments. You should receive a confirmation email within 24 hours.

Option B — WhatsApp: The campaign WhatsApp line accepts documents via chat. You’ll go through the same intake process but via mobile.

Option C — Phone: Call 0861 401 105 during business hours and have a representative walk you through the submission over the phone.

Step 3 — Wait for verification

After submission, the JSE and the participating company’s share registrar will verify your identity against their records. This usually takes 4 to 8 weeks.

You’ll receive notifications:

• Confirmation of receipt — usually within 24–48 hours
• Request for additional documents — if anything is missing or needs clarification
• Approval and amount — once verified, you’ll be told exactly how much you’ll receive
• Payment confirmation — when the dividend is deposited into your bank account

Step 4 — Receive your money

Dividends are paid via direct bank deposit (EFT) into the account you provided during submission. Make sure the account details are accurate — errors can delay payment by additional weeks.

Some companies may offer alternative payment methods (cheque, etc.), but bank deposit is standard.

Special case — claiming for a deceased family member

If you’re claiming on behalf of someone who has died, the process is similar but requires additional legal documents:

• Letters of Executorship — issued by the Master of the High Court, confirming you’re the executor of the deceased’s estate
• Certified death certificate — obtained from Home Affairs
• Your own certified ID
• Proof of relationship — birth certificate, marriage certificate, or similar

Heir claims take a little longer (often 6–12 weeks) because of the additional verification. Be patient and respond promptly to any document requests.

How to avoid scams during the claim

The JSE is unambiguous: nobody from JSE or any participating company will call you. The campaign is inbound. If someone contacts you first claiming to “help release” your dividends, they’re a scammer.

Protect yourself:

• Only use jse.co.za/claimit or call 0861 401 105 — the official channels
• Never pay “release fees” or “admin fees” to anyone
• Never share banking details or one-time PINs with someone who contacted you first
• If in doubt, hang up and call the JSE directly using the official number

Don’t let time work against you

Shareholder records can be archived over time. The longer you wait, the harder it can become to verify your connection to a long-forgotten share scheme. The sooner you start, the cleaner the process.

Even if you don’t have all the documents right now, start the claim process anyway. The JSE team can tell you exactly what you need and many records are still easily accessible in 2026.

FAQ — Frequently Asked Questions

This content is for informational purposes only. We are not affiliated with the JSE or any participating company. Company names cited for informational purposes only.